Troubleshooting

Articles

• Sync or refresh issues

  A refresh often fixes temporary display issues, but repeated problems should be reported.

• Why a reminder did not send

  Reminder delivery depends on settings, contact details, timing, and message provider status.

• Why an appointment cannot be edited

  Some appointments may be restricted after they affect other records.

• What to include when contacting support

  A clear support message helps us investigate without repeated back and forth.