Why a reminder did not send
Reminder delivery depends on settings, contact details, timing, and message provider status.
Quick answer
- Check the client’s phone or email details.
- Check your reminder settings and the appointment time.
- If the reminder still looks wrong, send support the appointment date, client initials, channel, and expected reminder time.
Related articles
- Sync or refresh issues
A refresh often fixes temporary display issues, but repeated problems should be reported.
- Why an appointment cannot be edited
Some appointments may be restricted after they affect other records.
- What to include when contacting support
A clear support message helps us investigate without repeated back and forth.
Still stuck? Contact support and we’ll help you sort it out.