What to include when contacting support
A clear support message helps us investigate without repeated back and forth.
Quick answer
- Tell us the page or feature, what you expected, and what happened instead.
- Include device, browser, app version if visible, and approximate time of the issue.
- Avoid sending full client records unless support specifically asks for them.
Related articles
- Sync or refresh issues
A refresh often fixes temporary display issues, but repeated problems should be reported.
- Why a reminder did not send
Reminder delivery depends on settings, contact details, timing, and message provider status.
- Why an appointment cannot be edited
Some appointments may be restricted after they affect other records.
Still stuck? Contact support and we’ll help you sort it out.