Sync or refresh issues
A refresh often fixes temporary display issues, but repeated problems should be reported.
Quick answer
- Refresh the page or reopen the app.
- Check your internet connection and try again on the same device.
- If the issue continues, send support the account email, device, browser, page URL, and what changed just before the problem started.
Related articles
- Why a reminder did not send
Reminder delivery depends on settings, contact details, timing, and message provider status.
- Why an appointment cannot be edited
Some appointments may be restricted after they affect other records.
- What to include when contacting support
A clear support message helps us investigate without repeated back and forth.
Still stuck? Contact support and we’ll help you sort it out.