Offlico Help Centre

Requests sent to your business

Some customers may request a specific professional rather than a general match.

Quick answer

  • Specific requests are intended for your business and should not be treated like a shared public lead.
  • Review the request details and contact the customer if the request is suitable.
  • If the request looks wrong, suspicious, or outside your services, leave it and contact support if needed.

Related articles

  • Customer requests explained

    Customer requests help people looking for a service ask for help through Offlico pages.

  • Available leads

    Available leads are customer requests you may be able to buy or respond to, depending on your account and area.

  • Following up with a lead

    Good follow up protects customer trust and helps you track what happened.

Still stuck? Contact support and we’ll help you sort it out.