Following up with a lead
Good follow up protects customer trust and helps you track what happened.
Quick answer
- Contact the customer using the details shown in the lead.
- Record the outcome, such as contacted, booked, no response, or not suitable where available.
- Do not share customer details outside the purpose of handling the request.
Related articles
- Customer requests explained
Customer requests help people looking for a service ask for help through Offlico pages.
- Available leads
Available leads are customer requests you may be able to buy or respond to, depending on your account and area.
- Requests sent to your business
Some customers may request a specific professional rather than a general match.
Still stuck? Contact support and we’ll help you sort it out.