No show reduction checklist
Use this once a week to reduce missed appointments without adding more manual chasing.
1. Confirmation
- Every accepted booking has a confirmation message.
- The confirmation includes time, date, address, service, and prep notes.
- The client has a simple YES or CHANGE reply action.
2. Reminder cadence
- Long lead or high value bookings get an earlier reminder.
- Every appointment gets a twenty four hour reminder.
- Mobile visits get same day access and ETA context where useful.
3. Reschedule path
- The client knows how to change the appointment before the cut off.
- The cut off is visible before confirmation.
- Change reasons are recorded for future review.
4. Policy
- No show fees or deposits are explained before booking.
- Terms are proportionate to the lost slot.
- Repeat issues are handled consistently.
5. Weekly review
- Track no shows by service, booking source, lead time, confirmation status, and reschedule access.
- Fix the workflow before blaming the client.
- Update reminder wording when a repeated cause appears.